{"count":91,"next_page":"https://support.pulszbingo.com/api/v2/help_center/en-us/articles.json?page=2&per_page=30","page":1,"page_count":4,"per_page":30,"previous_page":null,"articles":[{"id":48532158103697,"url":"https://pulszbingo.zendesk.com/api/v2/help_center/en-us/articles/48532158103697.json","html_url":"https://support.pulszbingo.com/hc/en-us/articles/48532158103697-What-is-PulszBingo-Social-Live-Casino","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":48531380538001,"created_at":"2026-07-08T01:29:15Z","updated_at":"2026-07-08T01:29:20Z","name":"What is PulszBingo Social Live Casino?","title":"What is PulszBingo Social Live Casino?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-08T01:29:20Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

PulszBingo Social Live Casino is a live-streamed social casino experience where selected games are hosted by live presenters or professional dealers  You can follow each round as it unfolds and play using Gold Coins and/or Sweepstakes Coins, where available. 

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Regular social casino games are usually animated or software-led. PulszBingo Social Live Casino games include a real-time video stream from a professional studio or live setup. Some titles may also include digital features, animations, or RNG-supported mechanics, depending on the game.

","user_segment_ids":[]},{"id":48532086436369,"url":"https://pulszbingo.zendesk.com/api/v2/help_center/en-us/articles/48532086436369.json","html_url":"https://support.pulszbingo.com/hc/en-us/articles/48532086436369-Are-PulszBingo-Social-Live-Casino-videos-pre-recorded","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":48531380538001,"created_at":"2026-07-08T01:27:40Z","updated_at":"2026-07-08T01:27:44Z","name":"Are PulszBingo Social Live Casino videos pre-recorded?","title":"Are PulszBingo Social Live Casino videos pre-recorded?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-08T01:27:44Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

No. PulszBingo Social Live Casino games are broadcast live rather than pre-recorded. Availability varies by provider schedules, maintenance, location, and game availability, and live broadcasts may be subject to normal streaming delays.

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Yes. PulszBingo Social Live Casino games are hosted or presented by real people, such as professional live dealers or live game hosts, depending on the game format.

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In standard PulszBingo Social Live Casino games, the dealer or host should not be able to see or hear you. You can see and hear the live stream, and some games may include a text chat feature. If any game requires camera or microphone access, this should be clearly shown before you join.

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Some PulszBingo Social Live Casino games may include a chat feature. If chat is available, please keep messages respectful and follow the game’s chat rules. Chat availability may vary by title, provider, location, and device.

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No purchase is necessary to play at PulszBingo. PulszBingo Social Live Casino games use Gold Coins and/or Sweepstakes Coins, where available. PulszBingo does not offer real-money gambling. Availability may vary by game, coin mode, and location.

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This depends on the game and your location. Some PulszBingo Social Live Casino games may be available with Gold Coins, and selected games may support Sweepstakes Coins where permitted. Always check the game lobby and the game information panel before playing.

","user_segment_ids":[]},{"id":48532047002641,"url":"https://pulszbingo.zendesk.com/api/v2/help_center/en-us/articles/48532047002641.json","html_url":"https://support.pulszbingo.com/hc/en-us/articles/48532047002641-What-are-Gold-Coins","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":48531380538001,"created_at":"2026-07-08T01:23:31Z","updated_at":"2026-07-08T01:23:36Z","name":"What are Gold Coins?","title":"What are Gold Coins?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-08T01:23:36Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Gold Coins are PulszBingo’s fun-play currency. They are used for entertainment gameplay and do not have real-world monetary value. Gold Coins cannot be exchanged for cash or prizes.

","user_segment_ids":[]},{"id":48532046260881,"url":"https://pulszbingo.zendesk.com/api/v2/help_center/en-us/articles/48532046260881.json","html_url":"https://support.pulszbingo.com/hc/en-us/articles/48532046260881-Are-Sweepstakes-Coins-available-for-PulszBingo-Social-Live-Casino-games","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":3,"section_id":48531380538001,"created_at":"2026-07-08T01:22:55Z","updated_at":"2026-08-23T01:09:56Z","name":"Are Sweepstakes Coins available for PulszBingo Social Live Casino games?","title":"Are Sweepstakes Coins available for PulszBingo Social Live Casino games?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-08T01:23:00Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Availability may vary. If a PulszBingo Social Live Casino game supports Sweepstakes Coins in your location, this will be shown in your account or in the game lobby. Sweepstakes Coins are subject to the PulszBingo Sweepstakes Rules, eligibility requirements, and location restrictions.

","user_segment_ids":[]},{"id":48532045618833,"url":"https://pulszbingo.zendesk.com/api/v2/help_center/en-us/articles/48532045618833.json","html_url":"https://support.pulszbingo.com/hc/en-us/articles/48532045618833-Where-can-I-find-the-Game-ID-or-game-round-for-a-past-Social-Live-Casino-round","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":48531380538001,"created_at":"2026-07-08T01:22:23Z","updated_at":"2026-07-08T01:22:31Z","name":"Where can I find the Game ID or game round for a past Social Live Casino round?","title":"Where can I find the Game ID or game round for a past Social Live Casino round?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-08T01:22:31Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Open the game’s History section. Past rounds should show round details such as the game name, round start time, round end time, Game ID, and coin information. The Game ID is the round reference you should provide if you contact PulszBingo Support.

","user_segment_ids":[]},{"id":48531590347409,"url":"https://pulszbingo.zendesk.com/api/v2/help_center/en-us/articles/48531590347409.json","html_url":"https://support.pulszbingo.com/hc/en-us/articles/48531590347409-Where-can-I-find-the-Game-ID-for-an-ongoing-Social-Live-Casino-round","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":48531380538001,"created_at":"2026-07-08T00:43:11Z","updated_at":"2026-07-08T00:43:17Z","name":"Where can I find the Game ID for an ongoing Social Live Casino round?","title":"Where can I find the Game ID for an ongoing Social Live Casino round?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-08T00:43:17Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

For an active round, look near the bottom-right area of the game screen, above the Last Win / Coins section. You should see a timestamp followed by a numeric round reference. That number is the current Game ID. If you cannot copy it, take a screenshot and note the date, time, and game name.

","user_segment_ids":[]},{"id":48531558367121,"url":"https://pulszbingo.zendesk.com/api/v2/help_center/en-us/articles/48531558367121.json","html_url":"https://support.pulszbingo.com/hc/en-us/articles/48531558367121-What-should-I-do-if-a-PulszBingo-Social-Live-Casino-game-freezes-or-disconnects","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":2,"section_id":48531380538001,"created_at":"2026-07-08T00:42:39Z","updated_at":"2026-07-17T15:23:42Z","name":"What should I do if a PulszBingo Social Live Casino game freezes or disconnects?","title":"What should I do if a PulszBingo Social Live Casino game freezes or disconnects?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-08T00:42:45Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

First, refresh the page and check your game history and coin balance. If the issue continues, clear your browser cache, check your connection, close unnecessary apps or tabs, and try again. If you still need help, contact PulszBingo Support with the game name, Game ID, date and time, coin mode, device/browser, and screenshots.

","user_segment_ids":[]},{"id":48531588270865,"url":"https://pulszbingo.zendesk.com/api/v2/help_center/en-us/articles/48531588270865.json","html_url":"https://support.pulszbingo.com/hc/en-us/articles/48531588270865-Can-I-play-PulszBingo-Social-Live-Casino-on-mobile","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":48531380538001,"created_at":"2026-07-08T00:42:09Z","updated_at":"2026-07-08T00:42:17Z","name":"Can I play PulszBingo Social Live Casino on mobile?","title":"Can I play PulszBingo Social Live Casino on mobile?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-08T00:42:17Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Yes, PulszBingo is designed for play across mobile, tablet, and desktop devices. For live-streamed games, use a stable internet connection and an updated browser for the best experience.

","user_segment_ids":[]},{"id":48531556214801,"url":"https://pulszbingo.zendesk.com/api/v2/help_center/en-us/articles/48531556214801.json","html_url":"https://support.pulszbingo.com/hc/en-us/articles/48531556214801-Do-I-need-to-download-an-app-to-play-PulszBingo-Social-Live-Casino-games","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"section_id":48531380538001,"created_at":"2026-07-08T00:41:24Z","updated_at":"2026-07-14T03:21:34Z","name":"Do I need to download an app to play PulszBingo Social Live Casino games?","title":"Do I need to download an app to play PulszBingo Social Live Casino games?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-08T00:41:29Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

No app is required to access PulszBingo from a browser. Availability and experience may vary by device, browser, location, and game.

","user_segment_ids":[]},{"id":48531499721617,"url":"https://pulszbingo.zendesk.com/api/v2/help_center/en-us/articles/48531499721617.json","html_url":"https://support.pulszbingo.com/hc/en-us/articles/48531499721617-Why-is-PulszBingo-Social-Live-Casino-game-not-available-to-me","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":2,"section_id":48531380538001,"created_at":"2026-07-08T00:40:53Z","updated_at":"2026-08-08T04:38:03Z","name":"Why is PulszBingo Social Live Casino game not available to me?","title":"Why is PulszBingo Social Live Casino game not available to me?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-08T00:40:58Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Access may depend on  your location, coin mode, account status, provider availability, maintenance, device compatibility, or game schedule. Check the PulszBingo Social Live Casino lobby for current availability.

","user_segment_ids":[]},{"id":48531517504913,"url":"https://pulszbingo.zendesk.com/api/v2/help_center/en-us/articles/48531517504913.json","html_url":"https://support.pulszbingo.com/hc/en-us/articles/48531517504913-Can-I-learn-the-rules-before-playing","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":1,"section_id":48531380538001,"created_at":"2026-07-08T00:40:08Z","updated_at":"2026-08-15T18:25:09Z","name":"Can I learn the rules before playing?","title":"Can I learn the rules before playing?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-08T00:40:14Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Yes. Open the game’s rules, help, or information section before joining a round. PulszBingo Social Live Casino games may have different timing windows, features, coin requirements, and round rules.

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Please contact PulszBingo Customer Support through the Help Center or email support@pulszbingo.com. Include the game name, Game ID, round date and time, coin mode, device/browser, and screenshots where possible.

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Yes. You can review previous rounds through the game’s History section, where available. Past round details may include the game name, round start time, round end time, Game ID, and coin information. Availability and the level of detail shown may vary by game.

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\n

From May 4, 2026, mail-in sweepstakes codes will no longer be generated on the website.

\n
You have until June 22, 2026 to enter sweepstake promotions with any remaining Sweepstakes Coins in your account, and also to redeem any eligible sweepstakes prizes. After this date, all Sweepstakes Coins in your account will expire, and any gameplay in SC mode will not be permitted.
\n
","user_segment_ids":[]},{"id":27903111668625,"url":"https://pulszbingo.zendesk.com/api/v2/help_center/en-us/articles/27903111668625.json","html_url":"https://support.pulszbingo.com/hc/en-us/articles/27903111668625-Does-PulszBingo-have-a-mobile-app","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":18,"vote_count":62,"section_id":4805112740241,"created_at":"2024-08-29T01:01:02Z","updated_at":"2026-08-17T00:33:43Z","name":"Does PulszBingo have a mobile app?","title":"Does PulszBingo have a mobile app?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-08-29T01:02:59Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Yes, PulszBingo offers a mobile app designed for both Android and iOS users.

\n

It's important to note that this mobile app operates using the Gold Coins model. If you prefer the Sweepstakes model, please access PulszBingo via the website as it is exclusively available through the web platform.

\n

Download our mobile app today to enjoy the convenience of playing on the go!

","user_segment_ids":[]},{"id":27630247001361,"url":"https://pulszbingo.zendesk.com/api/v2/help_center/en-us/articles/27630247001361.json","html_url":"https://support.pulszbingo.com/hc/en-us/articles/27630247001361-IMPORTANT-UPDATE","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":8,"vote_count":38,"section_id":4805112740241,"created_at":"2024-08-19T07:47:27Z","updated_at":"2026-08-15T00:11:23Z","name":"IMPORTANT UPDATE","title":"IMPORTANT UPDATE","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-03-10T08:28:23Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":["alert"],"body":"

To help prevent spam, requests submitted through the Help Center by users who are not signed in will require email verification. Please check your inbox and click the verification link to complete your request. 

","user_segment_ids":[]},{"id":24119114719761,"url":"https://pulszbingo.zendesk.com/api/v2/help_center/en-us/articles/24119114719761.json","html_url":"https://support.pulszbingo.com/hc/en-us/articles/24119114719761-Where-can-I-find-my-bank-account-details-from-my-redemption","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-39,"vote_count":129,"section_id":6255967461649,"created_at":"2024-04-12T03:15:46Z","updated_at":"2026-08-27T20:27:24Z","name":"Where can I find my bank account details from my redemption?","title":"Where can I find my bank account details from my redemption?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2024-06-08T19:07:10Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

You can find the last 4 digits of the bank account used for your most recent redemptions.

To locate it:

\n
    \n
  1. Log into your account
    2. \n
  2. On your homepage, click on “Redeem”
    3. \n
  3. \nClick on ‘Redeem Cash Prize’ 
    4. \n
  4. On the cash prize page, you will see a list of available options. Directly below the name of your most recently used redemption method, you will see the last four digits of your bank account.
    5. \n
\n

If you are still having trouble finding it or you require further assistance, please feel free to contact our Customer Support Team here. 

","user_segment_ids":[]},{"id":20932440344593,"url":"https://pulszbingo.zendesk.com/api/v2/help_center/en-us/articles/20932440344593.json","html_url":"https://support.pulszbingo.com/hc/en-us/articles/20932440344593-How-to-redeem-using-Online-Banking-via-Trustly","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-11,"vote_count":79,"section_id":6255967461649,"created_at":"2023-12-14T05:00:43Z","updated_at":"2026-07-27T20:38:52Z","name":"How to redeem using Online Banking via Trustly?","title":"How to redeem using Online Banking via Trustly?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-12-14T05:00:48Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Trustly is another redemption option for cash redemptions. It is a digital payment provider that offers a bank-independent payment service that makes it possible for consumers to pay directly from their bank account in a fast, simple, and secure way.

\n

To redeem using this method, follow these steps:

\n
    \n
  1. Click on the \"Redeem\" button located in the side navigation (desktop) or in the footer navigation (on mobile).
    2. \n
  2. You'll have the choice between 'Redeem Cash Prize' and 'Redeem as Gift Card'. Opt for the Redeem Cash Prize option.
    3. \n
  3. This will lead you to the Online Banking via Trustly selection.
    4. \n
  4. On the Prize Redemption page, select your preferred bank or use the Search Bar to find it.
    5. \n
  5. Once you've chosen your bank, sign in to your account to connect to your desired Checking or Savings account.
    6. \n
\n

If you have any questions about the redemption process, please don’t hesitate to reach out to our dedicated Customer Support team.

","user_segment_ids":[]},{"id":20932421528849,"url":"https://pulszbingo.zendesk.com/api/v2/help_center/en-us/articles/20932421528849.json","html_url":"https://support.pulszbingo.com/hc/en-us/articles/20932421528849-My-redemption-request-was-showing-as-pending-and-now-it-s-gone","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-24,"vote_count":124,"section_id":6255967461649,"created_at":"2023-12-14T04:59:26Z","updated_at":"2026-08-27T08:09:38Z","name":"My redemption request was showing as pending, and now it’s gone?","title":"My redemption request was showing as pending, and now it’s gone?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-07T03:41:01Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

When you submit your redemption request, it goes through mandatory internal processing for up to 24 hours (excluding weekends and holidays). Until this time, the funds will be visible on your end to be canceled if you wish. Once the process is complete, you will no longer see the funds in your account because they will be on their way to you.

\n

If you are still concerned about your redemption request, please don’t hesitate to reach out to our dedicated Customer Support team.

","user_segment_ids":[]},{"id":20932437662353,"url":"https://pulszbingo.zendesk.com/api/v2/help_center/en-us/articles/20932437662353.json","html_url":"https://support.pulszbingo.com/hc/en-us/articles/20932437662353-How-long-does-it-take-to-receive-your-redemption-request","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-36,"vote_count":310,"section_id":6255967461649,"created_at":"2023-12-14T04:58:46Z","updated_at":"2026-08-28T02:01:15Z","name":"How long does it take to receive your redemption request?","title":"How long does it take to receive your redemption request?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-07-07T03:44:26Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

At Pulszbingo, we understand that timely redemption of your winnings is crucial to your gaming experience. We've streamlined our redemption process to ensure you receive your winnings as quickly as possible. The exact time it takes for your redemption request to be processed can vary based on the payout method you choose.

Here's a breakdown of the timeframes for different redemption options:

\n

Internal Processing
Once you've submitted your redemption request, it undergoes a brief internal processing period of 48 hours. During this time, our dedicated Team reviews your account to ensure it meets all necessary verification and security checks. If everything is in order, we'll initiate the redemption process.

\n

Payment Method Timeframes:

\n

Instant Banking Transfer: 
When you choose this option, you can expect your funds to arrive in your account within 3 to 5 business days.

\n

Online Banking via Trustly:
When you choose this option, you can expect your funds to arrive in your account within 3 to 5 business days.

\n

Skrill:
Opt for Skrill, and your redemption will typically be 3 to 4 hours processing time after internal processing.

\n

Prizeout: 
Gift cards are delivered to your email instantly. 

\n

We're committed to delivering your winnings in a timely and efficient manner because our goal is to make your experience with us as smooth as possible.

\n

Should you have any questions or concerns regarding your redemption request or payout timeframes, please don't hesitate to reach out to our dedicated Customer Support team. We're here to assist you every step of the way.

","user_segment_ids":[]},{"id":20932114546193,"url":"https://pulszbingo.zendesk.com/api/v2/help_center/en-us/articles/20932114546193.json","html_url":"https://support.pulszbingo.com/hc/en-us/articles/20932114546193-Player-Safety-Policy","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":1,"vote_count":5,"section_id":20931832155537,"created_at":"2023-12-14T04:15:35Z","updated_at":"2023-12-14T04:15:46Z","name":"Player Safety Policy","title":"Player Safety Policy","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-12-14T04:15:43Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

You can access our Player Safety Policy here: https://www.pulszbingo.com/player-safety.

","user_segment_ids":[]},{"id":20932081037969,"url":"https://pulszbingo.zendesk.com/api/v2/help_center/en-us/articles/20932081037969.json","html_url":"https://support.pulszbingo.com/hc/en-us/articles/20932081037969-Seeking-Control-Over-Your-Gaming-Habits-Here-s-How","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":13,"section_id":20931832155537,"created_at":"2023-12-14T04:14:43Z","updated_at":"2026-06-23T01:11:37Z","name":"Seeking Control Over Your Gaming Habits? Here's How","title":"Seeking Control Over Your Gaming Habits? Here's How","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-10-30T01:04:37Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

At Pulsz.com, we prioritize the well-being of our players. If you find your gaming impacting your life, we provide exclusion options to help you regain control.

\n

Choose from flexible exclusion periods: 6-month, 1-year, 3-year, 5-year, or indefinite options.

\n

How to Request Exclusion:

\n

1. Provide your full name

\n

2. Provide your registered email address associated with your account

\n

3. Provide further details:
Select your preferred exclusion period, state your reason, and fill in your subject and detailed request in the description box.

A member of our Support Team will be in touch with you shortly regarding your request.

","user_segment_ids":[]},{"id":20932087202577,"url":"https://pulszbingo.zendesk.com/api/v2/help_center/en-us/articles/20932087202577.json","html_url":"https://support.pulszbingo.com/hc/en-us/articles/20932087202577-I-m-traveling-for-work-can-I-close-my-account-until-I-return","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-1,"vote_count":3,"section_id":20931832155537,"created_at":"2023-12-14T04:11:25Z","updated_at":"2026-07-20T02:18:56Z","name":"I’m traveling for work, can I close my account until I return?","title":"I’m traveling for work, can I close my account until I return?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-20T02:18:56Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Yes, you can close your account until your return. We currently offer ‘Take-A-Break’ services that allow you to take a break from gaming for traveling, studies, or just a break to relax. You can choose to break for 7 days, 14 days, or 30 days, whichever amount of time is your preference. Once your break is up, reach out to our Support Team for assistance with activating your account access. 

To submit your request, follow the steps below: 

Visit the Help Centre:
Click on the ‘Submit A Request’ button located at the top right-hand corner to access the request form.

Complete the Request Form:
Fill in all the required fields with your relevant information.

Choose the Right Category:
In the “Please choose an issue from below” field, opt for ‘Responsible Social Gameplay Tools.’

Select 'Take a Break':
From the dropdown menu that appears, choose ‘Take a Break’ as the specific tool you want to use.

Provide Details:
Select your preferred period and reason. Enter your subject and describe your request in detail within the description box.

Submit Your Request:
Once you've filled in all the necessary details, submit your request. Our dedicated Customer Support Team commits to addressing your concerns within 24 hours.

Should you prefer an alternative method, you can submit your request via email at support@pulszbingo.com.

","user_segment_ids":[]},{"id":20931905617681,"url":"https://pulszbingo.zendesk.com/api/v2/help_center/en-us/articles/20931905617681.json","html_url":"https://support.pulszbingo.com/hc/en-us/articles/20931905617681-How-to-Set-Purchase-Limits-for-Safer-Gaming-A-Step-by-Step-Guide","author_id":6319269265553,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":16,"section_id":20931832155537,"created_at":"2023-12-14T03:56:29Z","updated_at":"2026-07-25T03:26:40Z","name":"How to Set Purchase Limits for Safer Gaming: A Step-by-Step Guide","title":"How to Set Purchase Limits for Safer Gaming: A Step-by-Step Guide","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2023-12-14T03:56:34Z","user_segment_id":null,"permission_group_id":2166158,"content_tag_ids":[],"label_names":[],"body":"

Ensuring the safety and well-being of our players is our utmost priority. We provide essential features to promote responsible and secure gameplay. One such feature is the ability to set purchase limits, allowing you to stay within your gaming budget.

\n

Setting Purchase Limits: A Step-by-Step Guide
Our platform offers the flexibility to set daily, weekly, or monthly purchase limits tailored to your budget. Here's a simple guide on how to apply these limits:

\n

Visit the Help Centre:
Click on the ‘Submit A Request’ button located at the top right-hand corner to access the request form.

\n

Complete the Request Form:
Fill in all the required fields with your relevant information.

\n

Choose the Right Category:
In the “Please choose an issue from below” field, opt for ‘Responsible Social Gameplay Tools.’

\n

Select 'Purchase Limit':
From the dropdown menu that appears, choose ‘Purchase Limit’ as the specific tool you want to use.

\n

Provide Details:
Enter your subject and describe your request in detail within the description box.

\n

Submit Your Request:
Once you've filled in all the necessary details, submit your request. Our dedicated Customer Support Team commits to addressing your concerns within 24 hours.

Should you prefer an alternative method, you can submit your request via email at support@pulszbingo.com 

\n

If you have any further questions or concerns, our Customer Support Team is ready to assist you promptly.

\n

Remember, responsible gaming is enjoyable gaming. Set your limits and play safely. For more information on all of our responsible gaming tools and features, explore our Help Centre or contact us at support@pulszbingo.com.

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