Why am I getting an error message when I'm making a purchase?

Are you getting an error message when trying to make a purchase?

Firstly, we apologise for the inconvenience. If you are getting an error message, it can mean that your bank is rejecting this purchase, because they don’t know who we are.

In this case, you have two options:

1. Try another payment method 

Currently, we offer the following payment methods:

• Credit Card
• Skrill Wallet

2. Call your bank and ask them to authorize payments to ‘YSI Inc, US’.

Please make sure to confirm with them when you can try making a purchase with us again.

If you are still experiencing issues, please contact our Customer Support team.